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傾聽的藝術:每個事件背後都有一個核心問題,你「聽」出來了嗎?

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傾聽的藝術:每個事件背後都有一個核心問題,你「聽」出來了嗎?
Product Code:
352419
Model:
9789863360193
Product by:
太雅生活館
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
33 Points
RM 42.20
RM 33.34
21%

Quantity:
Nofity me when ...
price drops.
Product Information

ISBN: 9789863360193

出版日期: 2013-12-01

作者: 姜一修

譯者: 穆香怡

裝訂: 平裝.單色印刷.240頁.

 

  學會聆聽,教你十大溝通原則:

  1.我和身邊的人時常對話嗎?

  2.我是否努力除去對工作或對方的成見和偏見?

  3.我能否在談話中,與對方產生共鳴?

  4.我是否表現出對對方的重視和關心?

  5.我能否營造出有生產性對話?

  6.我能否能客觀掌握事實的狀況?

  7.我能否包容對方的情緒?

  8.我能否理解對方的需求和意圖?

  9.我對於和我不同和差異的人,有什麼樣想法?

  10.我用什麼方式表達我想說的話?

  溝通是每個人每天生活中會面臨到的事,但卻常常因為一句話講得不好壞了氣氛、搞砸了重要會議、使彼此關係僵持不下,而後悔不已。然而,交談是要給予對方完全的注意力,重點是在於「聽」,而不在於「說」,很多人在溝通中卻急於著「說」,忘了去聽對方的需要。「聽」,不只是聽字面上的意思,正確的傾聽是要「好好地聽,正確地聽,用心去聽」。如果能預備好心,好好去聆聽對方的想法、感情或意圖,就更能夠達到圓融的溝通。

  書中特別提到,帶領人和團隊的領袖及潛在領袖,應該如何提問、如何傾聽、給予回饋,以及如何溝通。提問與傾聽的態度也決定了接下來與對方的互動模式。不論你是什麼職業,本書都能幫助你知道如何賦予對方動機,帶來改變和成長。此外,書中內容也十分適用於家人和朋友關係當中。



 

傾聽的藝術:每個事件背後都有一個核心問題,你「聽」出來了嗎?
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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