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不景氣時期,如何鞏固老客戶

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不景氣時期,如何鞏固老客戶
Product Code:
260508
Model:
9789866704246
Product by:
憲業
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - FREE
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
44 Points
RM 56.30
RM 44.48
21%

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Product Information

ISBN: 9789866704246

出版日期: 2008-02-13

作者: 段正宇

裝訂: 平裝.單色印刷.307頁.

 

  面對激烈的市場競爭,人們更加清楚地看到:與客戶建立長期、良好、穩固的合作關係,對於一個公司來說,是多麼重要!這是一本實務案例的書,介紹「客戶導向」觀念;全書在講解如何鞏固老客戶。書內充滿了實例和一些簡單實用的原則,來告訴讀者如何鞏固住老客戶,如何把一個「潛在客戶」引導成願意上你店裡來逛逛的「購物者」,又如何能把僅來逛逛的「購物者」變成買你東西的「顧客」,再如何能使你的「顧客」成為經常光顧你店的「老客戶」,最後更如何使你的「老客戶」能成為你的「廣宣代言人」。不論你所從事的企業規模是大是小,是以產品導向或是以服務為主,是零售業或批發業,你的成功都必須奠基於老客戶的擁護。本書翔實的策略,以及上百個公司的改革實例,必將使你獲益良多。有了這本書,你應該會瞭解:只要懂得方法,擁抱客戶其實很容易! 本書特色

  這是一本實務案例的書,介紹「客戶導向」觀念,書內充滿了實例和實用的原則,來告訴讀者如何鞏固住老客戶。

不景氣時期,如何鞏固老客戶
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

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