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七秒半抓住顧客口袋

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七秒半抓住顧客口袋
Product Code:
70519
Model:
9867799542
Product by:
高寶
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
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22 Points
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RM 28.10
RM 22.20
21%
Quantity:
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price drops.
Product Information

ISBN: 9867799542

出版日期: 2004-03-10

作者: 沃爾夫崗˙容查

裝訂: 平裝.單色印刷.128頁.

 

  滿意的顧客是你企業的資本和潛力。而每一個不滿意的顧客,代表著對你和你企業的負面宣傳。如何將你的顧客變成夥伴?只要顧及和改變一些基本點,你將發現這條道路簡單地令人吃驚。服務業服務品質專家沃爾夫崗˙容查指引您: ◎ 如何解讀服務品質? ◎ 為什麼申訴是你的優勢? ◎ 為什麼你個人的觀點很重要?◎ 為什麼你必須正確關照顧客?◎ 標準和規格對服務品質的影響?

  你得學習如何鼓舞顧客,如何讓顧客成為你生意上的長期夥伴和行銷對象。「我要如何將顧客變成我的夥伴?」這個成果豐碩的答案,在嚴苛的競爭下漸漸決定了企業的生存。

作者簡介

:沃爾夫崗˙容查(Wolfgang Ronzal) 研究服務業服務品質的專家 學有專精的行銷人員和訓練員 德國埃爾蘭根紐倫堡大學商學院經濟行銷講師 歐洲行銷協會會員暨行銷專家

七秒半抓住顧客口袋
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

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