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一線員工 成就一流企業:日本新經營之神 星野佳路的飯店管理學

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一線員工 成就一流企業:日本新經營之神 星野佳路的飯店管理學
Product Code:
438570
Model:
9789869211208
Product by:
遠見
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - FREE
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
39 Points
RM 50.00
RM 39.50
21%

Quantity:
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Product Information

ISBN: 9789869211208

出版日期: 2015-08-27

作者: 中澤康彥

裝訂: 平裝.全彩印刷.280頁.

 

好的服務,就是創造有感體驗,
該如何看穿顧客難解的心?
第一線人員的敏銳觀察,功不可沒。
前提是,你的員工願意思考、發言並付諸行動嗎?
  星野集團從組織改造下手,把每位同仁都推到幕前,讓熱情主導行動,
  不僅讓旗下飯店起死回生,更成為日本國際化飯店集團的新典範。

  本書就是描寫經由基層員工的各種創意提案,
  讓許多原本瀕臨倒閉的飯店,轉虧為盈的傳奇故事。

 

作者簡介
中澤康彥



作者簡介



中澤康彥Yasuhiko Nakazawa


  1966年出生,畢業於慶應義塾大學經濟學部。原為報社記者,後進入日經BP工作。單任「日經商業」記者等職,現任「日經頂級領導者」副總編輯。

一線員工 成就一流企業:日本新經營之神 星野佳路的飯店管理學
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

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